Information for disabled supporters

 Dear Supporters,

 

We cordially welcome all disabled football fans visiting the Puskás Arena for the matches of the Hungarian national football teams.

Please note that only the first level of the Puskás Arena offers full accessibility! This level can be easily accessed by disabled fans and ones with limited mobility (e.g. recovering from surgery) via a lift or ramp.The second and third level are not fully accessible; and can only be reached by stairs.

Please note that disabled supporters and supporters with reduced mobility can buy tickets for specially adapted seating.These are seats for wheelchair users and attendants accompanying them, as well as light seating. These seats are accessible without the use of stairs, with more space between the seats and easier access to the restrooms.

Lightweight seating is particularly recommended for fans using crutches. Our experience has shown that our supporters with crutches often have difficulty climbing stairs and accessing non-specialised seating for the general public. 

 

1. Tickets for disabled fans for reduced mobility seats and specially adapted seating

 

There is a special seat for wheelchair users and people with reduced mobility, and a seat for an attendant in the auditorium. Supporters in wheelchairs or with reduced mobility must be accompanied by an attendant. Wheelchair or mobility-impaired seating is available free of charge, and companion seating is available on purchase of the lowest priced ticket. Wheelchair or mobility-impaired seating is available in the first floor cloisters above the 100-section stands.

Please note that tickets for wheelchair users or persons with reduced mobility are only available to authorised persons! To apply for a ticket, click HERE.

 

Please note that orders will not be processed immediately, but will be processed no later than the week before the match. When the order is processed, a link will be sent with the contents of the basket of tickets. Through this link, it will be possible to add names to wheelchair / mobility-impaired and accompanying tickets. It is important to note that if the accompanying ticket is not purchased together with the wheelchair ticket, the wheelchair ticket will be invalidated and you will not be able to attend the match!

 

We would also like to inform you that it is not possible to collect points with a wheelchair ticket / ticket with limited mobility and the accompanying ticket!.

 

2. Access to Puskás Arena

Puskás Arena is also easily accessible by public transport. For information and a map, see the link below:

https://puskasarena.com/informaciok

 
The Budapest Transport Centre (BKK) provides further information on the accessibility of the Puskás Arena, on on their website.

https://bkk.hu/utazasi-informaciok/kozossegi-kozlekedes/akadalymentesen/kozlekedes/

 
Please find the timetables for public transport indicated below:

https://bkk.hu/menetrendek/

You can also find information on low-floor services by clicking on the line number.

 

3. Entering the Arena, taking your seats

Barrier-free access is provided through gates XI and XIII from Stefánia út. In the case of the former, access to the Arena's first floor cloisters is via lift B, in the case of the latter via the ramp. The stadium can also be accessed from Dózsa György út via Gate VI, from where you can take the E or B lifts to the first floor cloisters of the Arena.

 

Support for disabled and visually impaired fans on site

Please refer to the attached map sketches and look out for the blue flags with the restricted access pictogram directly on the roundabout surrounding the Arena!

A team of volunteers will be on hand from the time the gates open until the end of the match and until the time you leave to support disabled supporters in their match experience. They can be found at Gate XI, between Gates F and A, between Gates C and D and at Lifts B and E.

On request, our volunteers will put fans with limited mobility into a wheelchair and push them to the designated entry point.

Please feel free to contact them if you need any assistance!

View MAP

 4. Other special services available for disabled supporters

• Accessible restrooms
  Accessible restrooms are available on each level of the stadium.

•  First aid post
  First aid facilities are available on each level of the Arena.

• Radio coverage (Audio Descriptive Commentary) for visually impaired fans in Hungarian language
  Visually impaired fans can listen to the live broadcast rendered by the Arena on the 92.5MHz radio frequency by connecting an earpiece to a suitable receiver (mobile phone FM receiver app, pocket radio, etc.), directly from the Arena without delay.
  
  
• Using induction loops for hearing impaired fans
  Hearing-impaired fans can listen to the content of the LIVE PA system broadcast by the Arena on the 93.8MHz radio frequency by connecting an induction loop to a suitable receiver (mobile phone FM receiver app, pocket radio, etc.),alsoby switching their hearing aids to induction loop mode beforehand. Experience has shown that hearing aids need to be set up in advance at a Hearing Centre so that the induction loop application can be connected to the signal emitted by the Puskás Arena.

If you have any questions, please do not hesitate to contact the disabled supporters' adviser at akadalymentesseg@mlsz.hu.